Shenzhen Wicue Optoelectronics Co. Ltd. (hereinafter referred to as "Wicue") after-sales service policy (hereinafter referred to as "policy") contains the following three parts:
 

The first part - General Terms

The second part - After-sales Service Type

The third part - Warranty Policy

 
This policy only applies to products purchased from the official website (https://www.wicue.com) or directly managed stores (Jingdong, Tmall, Taobao, Alibaba, etc.) of Wicue. For products purchased through Wicue's authorized distributors, please contact the distributor directly. All products sold by Wicue have a unique anti-counterfeiting code, which you can check at any time by logging on Wicue's official website.

Wicue guarantees that under normal use, the Wicue products you purchase will be free from defects in material and workmanship during the warranty period. The warranty period for this product is calculated from the date of purchase or as otherwise specified by Wicue. Please check the type of after-sales service and warranty period for your product in "Part II - After-sales Service Type" and "Part III - Warranty Policy".

During the warranty period, if the product does not perform the guaranteed functions, please contact Wicue for the appropriate after-sales service. For a quick solution to your problem, you can also get help by visiting the Wicue website and browsing the FAQ.

Wicue technical support will attempt to diagnose and resolve your problem by phone, email, or remote assistance, as well as support you in downloading and installing specified software updates as needed.

If your problem cannot be solved by email or software update, Wicue may replace the part or you will need to return the product to Wicue for inspection in accordance with the warranty policy and arrange service according to the type of warranty service the product is entitled to, as specified in "Part II - After-sales Service Type" below.

If the warranty service involves the replacement of a product or part, then the product or part being replaced will become the property of Wicue and the replacement product or part will become your property.

The replacement products or parts provided by Wicue may not be new, but they are certainly in good working condition and are at least equivalent in performance to the part being replaced. The replacement product or part is covered by the same warranty for the remainder of the original product's warranty period.

By obtaining after-sales service through this policy, you authorize Wicue to store your contact information, including name, phone number, shipping address and email address. Your personal information will be kept secure by Wicue.

Wicue offers you the following after-sales services: return service, exchange service and warranty service. For detailed information, please contact Wicue service center or Wicue authorized agent. If your product needs repair during the warranty period, you can apply to Wicue Service Center or Wicue authorized agent and we will arrange to send the product to be repaired back to the designated place for repair or replacement.

√ The customer receives the goods within 7 natural days, the product outer packaging, accessories, gifts, instructions are intact, and there is no any man-made damage, does not affect the secondary sale;
√ The customer receives the goods within 7 natural days, the product is found to have non-human damage performance failure.

× If the return request is made after more than 7 natural days from the date of receipt;
× The returned goods are incomplete, the outer packaging, accessories, gifts, instructions are incomplete, or the appearance of man-made causes of damage;

× The return of goods can not provide legal proof of purchase or documents, or forgery or alteration of documents;
× The occurrence of non-product quality problems caused by collision, burn, and man-made private modification, into foreign objects (water, oil, sand, etc.), incorrect installation, failure to use and operate in accordance with the guidelines of the manual caused by the quality of goods;
× Tearing and altering labels, machine serial numbers, waterproof marks, anti-counterfeit marks, etc;
× Products damaged by unavoidable factors, such as fire, flood, lightning strike, traffic accidents and other force majeure;
× After contacting Wicue to confirm the return service, the corresponding object is not sent within 7 natural days;
× Other circumstances stated in the policy.

√ Within 15 natural days of receipt of the goods, the customer finds that the product has been damaged during transportation and can provide proof of damage provided by the transportation company;
√ Within 15 natural days of receipt of the goods, the customer finds that the product does not conform to the original product description in one or more important respects; 
√ Within 15 natural days of receipt of the goods, the customer finds that the product has a performance failure that is not man-made damage.

× If the exchange request is made more than 15 days after the date of receipt of the goods;
× The exchange cannot provide legal proof of purchase or documents, or the documents are falsified or altered;
× The replacement goods are incomplete, or the appearance of man-made causes of damage;
× The technical support department of Wicue does not have any quality problems;
× Collision, burnout, artificial modification, foreign objects (water, oil, sand, etc.), incorrect installation, failure to use and operate according to the instructions;
× Tearing and altering labels, machine serial numbers, waterproof marks, anti-counterfeit marks, etc;
× Products damaged by unavoidable factors, such as fire, flood, lightning strike, traffic accidents and other force majeure;
× After contacting Wicue to confirm the exchange service, the corresponding object is not sent within 7 natural days;
× If the goods are damaged due to transportation, but you cannot provide the proof of damage issued by the transportation company;
× Other cases stated in the policy.

√ Return of the product for any reason other than product quality problems or manufacturing defects;
√ Unexpected return of the product by the buyer;
√ Return of personal items other than products;
√ Returned by the buyer after claiming a quality defect, but found by Wicue's technical support department to be in proper working condition;
√ Products returned by international express with quality problems;
√ Without confirmation from Wicue, all costs incurred in the process of return by the buyer (any return outside the after-sales service process).

You can apply for product warranty service if the product fails within the warranty period. See "Part III - Warranty Policy" for details of the warranty service for different product components.

√ Since the purchase of the product within the specified product warranty period of normal use of the product, non-manipulated performance failure of the product;
√ No unauthorized disassembly, no modification or addition other than the official manual guidelines, other non-human caused by the failure;
√ Provide valid proof of purchase, documents and bill numbers.

Clause 1: The after-sales period for all products is calculated from the date of purchase.
Clause 2: The warranty period of the main accessories is shown in Schedule 1.
Clause 3: After the whole machine exceeds three years, all spare parts are not warranted, if customers need to replace spare parts, they need to purchase and bear the corresponding freight.
Clause 4: Wicue provides free lifetime technical support service for all products sold.
Clause 5: The final interpretation of the terms of service belongs to Wicue.